Privacy Policy

P.R.O. Dog Training ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit pro-dogtraining.com or enroll your dog in our positive reinforcement board and train programs.
We operate locally within the United States (Tri-State Area) and Canada (Southern Ontario). This policy is designed to comply with applicable data protection standards, including the Personal Information Protection and Electronic Documents Act (PIPEDA) for our Canadian clients and applicable state privacy laws for our US clients.

1. Information We Collect We collect information that you provide directly to us to deliver our dog training services. This includes:

•⁠  ⁠Contact Data: Your name, email address, phone number, and geographic location.
•⁠  ⁠Pet Data: Your dog's name, age, breed, behavioral history, and medical needs.
•⁠  ⁠Payment Data: Credit card details or financial information processed securely via external third-party payment gateways.

2. How We Use Your Information We use your personal and pet data exclusively for the following business purposes:

•⁠  ⁠Service Delivery: To manage, customize, and safely execute your dog's board and train schedule.
•⁠  ⁠Progress Updates: To send you communication, pictures, and video updates of your dog during training.
•⁠  ⁠Billing: To process secure invoices, enrollment deposits, and standard program fees.

3. Information Sharing and Disclosure

We respect your personal data and do not sell it to third parties. We only share data with essential parties required to run our business operations:

•⁠  ⁠Payment Processors: To securely manage financial data and complete program transactions.
•⁠  ⁠Emergency Veterinary Care: To share relevant pet health details if your dog requires medical attention while in our care.

4. Your Rights and Choices

Depending on your residency, you hold the following rights regarding your personal information:

•⁠  ⁠Access: You can request a clear copy of the personal data we maintain about you.
•⁠  ⁠Correction: You can ask us to update inaccurate contact details or changing pet history.
•⁠  ⁠Deletion: You can request that we delete your information, subject to necessary legal or financial bookkeeping requirements.

5. Contact Us

If you have questions about this policy, want to update your information, or wish to exercise your data rights, please reach out to us at our official business email:

•⁠ ⁠Email: info@pro-dogtraining.com